ZenLeaf Mail Orders
We pack orders in sturdy cardboard to protect the delicate bud and edibles from postal damage. We pride ourselves in shipping every package as if it were a gift. If you have any special requests, contact us and we’ll do our best to make your request a reality.
Free Triple-Dose Cake-Pop (MSRP $10) included in all orders with subtotals above $100. This gift will be available as an optional item on your cart page.
Free nationwide shipping for all Xpress Post orders over $200. This free shipping will also include an optional Cake Pop.
Mail-Order Shipping Policy:
$15 Xpress Post for Regional provinces* (2-3 business days)
*Includes British Columbia, Alberta, Saskatchewan, Yukon Territory
$20 Xpress Post for National provinces (2-3 business days)
*Includes Manitoba, Ontario, Quebec, Northwest Territories, Nunavut, Newfoundland and Labrador, New Brunswick, Nova Scotia and Prince Edward Island
- As of November 2016, ZenLeaf no longer offers Priority Post as a shipping option. Because Canada Post no longer guarantees next-day delivery (or even 2-day delivery) throughout most of Canada, Priority Post is of limited use, and no longer recommended by our organization. We’re sorry for any inconvenience.
Legality and Safety of Medical Cannabis Shipments
ZenLeaf has chosen Canada Post for medical cannabis deliveries due to their professionalism, forward-thinking stance on cannabis and respect for individual privacy. Canada Post’s official policy on cannabis is stated here, and ZenLeaf makes every effort to match their guidelines.
As policy, ZenLeaf avoids private shipping services except in special circumstances. ZenLeaf has found through experience that private shipping services (including the major services) are rife with internal theft and privacy violations, and routinely fail to measure up to the standard set by Canada Post.
When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear due to postal handling. However, if there is damage to the item(s) in your shipment, please notify us immediately, Monday through Friday, 11AM to 9PM Pacific Time Zone. Please provide your order number and postal tracking number, and retain the shipping box, packaging materials and damaged items in case further information or photos are required.
Returns and Refunds
ZenLeaf ships perishable products, including foodstuffs, and thus cannot accept returns or exchanges. Due to variations in user habits, tolerance and storage methods, ZenLeaf does not offer refunds except in the case of defective merchandise from manufacturers or items damaged in shipping (see above). However, if you are not satisfied with a ZenLeaf product or have any quality concerns about a purchased item, please contact us and we’ll try our best to satisfy.
Problems With Your Order?
Please contact us for all customer service concerns. We will do whatever we can to solve your problem quickly and efficiently.