- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
ZenLeaf Delivery staff are the sole owners of the information collected on this site. We only collect or access information that you voluntarily give us via email or other direct contact from you. We use this information for contact purposes only. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order (see “Data Sharing” below).
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
ZenLeaf takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever ZenLeaf collects sensitive information (such as government ID numbers or home addresses), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your browser’s interface, or looking for “https” at the beginning of the address of the web page. ZenLeaf uses professional SSL security certificates during every website transaction.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific duty (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure private environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information, such as name and email address, and provide government ID and medical records such as prescription information. This information is used to contact you with registration and account information on our site, and in some cases verify a user’s age, identity and/or medical condition. All data (including scanned images and/or user-provided documents) is kept secure, and is never provided to a third party or used for any other purpose.
We request information from you on our order form. To purchase from ZenLeaf, you must provide contact information (like name and shipping address) and financial information (currently limited to e-transfer information, such as account-linked email addresses; we do not use or store credit card information). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we may use this information to contact you.
You can change or correct order-related information at any time, including your shipping address and your preferred name. However, due to system limitations, your account is tied to your provided email address and cannot be changed. Please contact us if you wish to change an email address after your account is created.
Your browser may use “cookies” when accessing this site. A cookie is a temporary piece of data stored on your hard drive, such as a password or address, to improve your access to a site and speed up your login and site navigation process, Your shopping cart and the ZenLeaf referral system rely on cookie use to function properly, and cookies are also utilized by analytics services employed by ZenLeaf (see “Links” below). This is a totally normal function of modern websites; our cookies expire and delete automatically after they have served their purpose, and are not permanently stored by ZenLeaf.
We use services such as Canada Post to ship orders, and we also utilize bank services to accept e-transfers. In such cases, your name and address may be displayed to staff of these organizations as they fulfill your request. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Links and Third-Party Sites
This website contains links to other sites, both directly and in the form of widgets (including advertising, review and/or analytics tools) run on the ZenLeaf site. Please be aware that we are not responsible for the content, cookies or privacy practices of such other sites or services. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Review sites utilized by ZenLeaf, such as TrustSpot and Yotpo, may request information such as your name and/or order information to confirm your review and/or display it publicly. Supplying this information is entirely voluntary. ZenLeaf takes no responsibility for data that is voluntarily given by the user for this purpose. Please read any applicable privacy policies in detail!
Surveys & Contests
From time-to-time, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code) as well as personal opinions on site features and other text. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of improving the use and satisfaction of this site. ZenLeaf does not sell or otherwise disclose survey information to any third party.
Account Cancellation / Termination and Data Deletion
ZenLeaf maintains secure digital records and print backups of certain records in a private location. If a user requests account cancellation from ZenLeaf, or has their account terminated by ZenLeaf staff, the user’s data and personal information will be deleted within 30 days. This deletion is total, including submitted ID images, order records and invoices, and destruction of any hard copies.
In some instances, if ZenLeaf deems that the user poses a safety or security concern, ZenLeaf may keep a user’s name and ID on file to prevent the user’s re-registration. However, all other data is deleted.