I’m new. How do I order from ZenLeaf?
We do not take orders over the phone, but if you have questions or inquiries, contact us!
How do I become a member? Why do you need ID?
- As of January 1st, 2020, ZenLeaf no longer requires proof of medical documentation.
Our membership requirements are simple. We require two pieces of identification: Government-issued proof that you are 19+, and proof of your delivery address. On our registration page, attach a scan or clear picture of your valid Government-issued photo ID (driver’s license, passport, BCID, EID, etc.) and a scan or clear picture of a proof of your address. That’s all!
You may be required to confirm your ID with a courier upon delivery, so keep it handy!
What forms of payment are accepted?
From your checkout menu, you can select Cash on Delivery or Interac E-Transfer. For Cash sales, please have cash ready for your courier.
For Interac E-Transfer, please send payment to [email protected] and quote your order number as the password. If your bank transfer system requires a longer password, please append “Order” to the order password. For instance, if your order number is 12345, please append it like so: Order12345
We cannot currently accept credit card transactions, PayPal, BitCoin or other payment systems, but we hope to in the future!
Are there delivery fees?
Delivery within the City of Vancouver is totally free with a minimum order of $50. However, for UBC Endowment Lands and other regions within the GVRD (such as Burnaby or Richmond), delivery fees may apply. These fees will be automatically calculated by the checkout page, based on the delivery address. These fees are not negotiable.
Mail order fees are discussed on our shipping policy page.
What are your hours? When / how will my courier delivery arrive?
We deliver 12PM to 8:30PM, Monday to Friday, Saturday 12PM-4:30PM (Sundays are closed). Last call for Vancouver orders is at 8:30PM, outside of Vancouver is 8:00PM to remain within the delivery window. If your courier is likely to run late, we will be in contact with you to make sure this is acceptable.
Please see our courier policy page for all details related to our courier service and the courier-customer relationship.
What if I live outside the GVRD, or in another province?
We still love you! We recognize that cannabis is not easily obtained in some areas, and we strive to provide all patients with their products. Mail order is available to all members of ZenLeaf across Canada.
How does mail order work?
The process for ordering via mail is the same as ordering for delivery until you checkout. Upon choosing a mail-order method and submitting your order, your account will automatically generate a mail order and an invoice with your order number, which will be sent to the email address you provided.
Once your payment has cleared, your package will be shipped the same day or following business day. We will provide you with your Canada Post tracking number as soon as possible.
Please note that orders placed after 3PM Pacific Time will be shipped the following business day. Orders placed Friday evening or during the weekend will ship on Monday, and orders placed on holiday dates will be shipped when Canada Post service resumes.
Signature on Delivery is free for all mail orders. However, if you choose to opt out, you will be responsible for any loss or damage to your order.
Please see our shipping policy for detailed information on prices, free shipping, damages, refunds and exchanges.
Are there ways to get deals or discounts?
Yes! We have several systems and offers in place to help our clients save money. These include:
- Free shipping on all mail-orders over $200 (details here)
- Free gram (1g) of any flower strain with your first purchase
- Free Triple-Dose Cake Pop with any order over $100
- Bulk discounts on flower (see individual product pages for details)
See our deals and discounts page for a full guide to savings at ZenLeaf!
Why don’t you stock [such-and-such] brand? Will you carry my brand?
We at ZenLeaf are always willing to expand our selection to bring quality cannabis goods to clients in need. However, we’ve found that numerous well-known brands are unsuitable for our store due to consumer price points, faulty hardware, inconsistent quality, and/or other factors. As well, numerous suppliers are unwilling to have their products verified by third-party testing laboratories, and have declined to deal with ZenLeaf as a result.
ZenLeaf would prefer only to deal with suppliers who either supply laboratory results for potency and health standards, or are willing to submit to third-party testing for quality assurance. If you’re a Canadian supplier who similarly believes reliable, lab-tested cannabis products are the way forward for the industry, please contact us.
Who are you people, anyway?
ZenLeaf is a boutique Vancouver-based cannabis resource, operated by a small team of independent cannabis activists. We deliver cannabis to a small number of approved, discerning clients, sourcing products from known, licensed craft growers and expert herbalists in British Columbia.
We maintain strict ethical and product quality standards in our associations, we prize organic herbal treatments as ideal, and we’re involved in local non-profit philanthropic ventures as well as activism for medical cannabis. Find us at Vancouver activists’ functions and cannabis networking events to say hi and find out more!