ZenLeaf offers same-day courier delivery service as an option for all customers within the Greater Vancouver Regional District (GVRD).
Typical dispatch time is within 2 hours, but may vary depending on weather, traffic or special considerations (such as holidays). ZenLeaf staff will alert you by phone or text to tell you when your courier has dispatched, with an ETA on the time of delivery. You can also contact us to inquire about the delivery status of a placed order. Your order will arrive in a discreet, unmarked vehicle, and your courier will be similarly discreet. Tipping is not required, but lovingly appreciated!
If you’d like to arrange a specific time for delivery, please include your request in “Additional Notes” at the bottom of your checkout and we’ll do our best to satisfy. For best service, advance notice is preferred, as your order will join a queue of orders that are fulfilled as they’re placed. See ‘The Courier-Customer Relationship‘ below.
ZenLeaf accepts cash-on-delivery and bank e-transfer for courier deliveries. E-transfer deliveries are not dispatched until payment has cleared through Interac. Depending on your bank and several other factors, processing of e-transfers can take over an hour. The time of e-transfer processing is bank-related, and beyond ZenLeaf’s control.
- MONDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- TUESDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- WEDNESDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- THURSDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- FRIDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- SATURDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
- SUNDAY – 10:00 AM — 9:00PM (Last call for orders: 8:30PM)
Delivery Fees By Location
Delivery within the City of Vancouver is totally free with a minimum order of $50. However, for UBC Endowment Lands and other regions within the GVRD (such as Burnaby or Richmond), delivery fees may apply. These fees will be automatically calculated by the checkout page, based on your delivery address. These fees are not currently negotiable. Please see our guide below.
The Courier-Customer Relationship
ZenLeaf is accommodating to the needs of our customers. If you place an order and then suspect you may not be present to receive it, please contact us immediately and we’ll gladly arrange a time or date that accommodates your schedule.
However, please remember that your order exists in a queue of orders for same-day delivery. If you’re not present to receive your order, or if you cause the courier to delay (i.e. by not having cash in hand) without advance notice, the courier may be forced to skip your order and proceed to the next. At that point, you might not receive your order same-day. In addition, your order will be subject to a $15.00 re-delivery fee. Future deliveries may be withheld until this fee is paid. Repeated mis-use of the courier service may result in your account being suspended, terminated or restricted to mail-orders only.